Last Updated: March 2026  ·  This policy applies to vitcher.com, operated by Vitcher LLC.

All products sold on vitcher.com are covered under the original manufacturer's warranty. Vitcher LLC is an independent authorized retailer — we do not issue our own manufacturer warranties, but we actively assist you in filing and resolving warranty claims with the brand.

Manufacturer Warranty Coverage

Warranty periods and terms vary by brand and product. The table below reflects general warranty coverage for the brands we carry. Always check your product's documentation or the manufacturer's website for the exact terms that apply to your specific item.

Brand Product Category Warranty Coverage
Yardistry Cedar pergolas & gazebos 1-Year Limited Warranty on materials and workmanship
PatioWell Pergolas & outdoor structures 1-Year Limited Warranty on frame and components
Patioslife Hardtop gazebos & pergolas 1-Year Limited Warranty on frame and canopy
Keter Resin storage sheds & deck boxes 1-Year Limited Warranty; some products include extended coverage — see product page
POLYWOOD Outdoor furniture 20-Year Residential Warranty on lumber; 3-Year on hardware and accessories

⚠️ Note: Warranty terms are set by each manufacturer and are subject to change. For the most current and product-specific warranty terms, refer to the documentation included with your product or contact the manufacturer directly. Vitcher LLC will assist you throughout this process.

What Warranties Typically Cover

  • Defects in materials or workmanship under normal residential use
  • Structural failures that occur during the warranty period
  • Missing or damaged components present at the time of delivery
  • Manufacturer defects identified after assembly

What Warranties Typically Do Not Cover

  • Damage caused by improper assembly, installation, or use
  • Normal wear and tear, fading, or weathering over time
  • Damage from extreme weather events, accidents, or misuse
  • Modifications or alterations made to the product after purchase
  • Cosmetic damage that does not affect function
  • Commercial use of products rated for residential use only
  • Damage caused by failure to follow the manufacturer's care and maintenance guidelines

How to File a Warranty Claim

Contact us first — we will coordinate with the manufacturer on your behalf so you do not have to navigate the process alone.

  • Step 1 — Contact us: Email Contact@vitcher.com or call +1 (712) 217-4726 with your order number, a description of the issue, and photos where applicable.
  • Step 2 — We review your claim: We will assess your claim and confirm whether it falls within the manufacturer's warranty coverage.
  • Step 3 — Resolution: Depending on the issue and the manufacturer's terms, we will arrange a replacement part, a full product replacement, or a refund. For defective items, you generally do not need to return the product.

Defective Items — No Return Required

If your product arrived defective or developed a fault covered under the manufacturer's warranty, you do not need to ship it back to us. Email Contact@vitcher.com with your order number, a clear photo of the issue, and your preferred resolution (replacement or refund). We will handle the rest.

Independent Retailer Disclaimer

Vitcher LLC is an independent authorized retailer. Brand names (Yardistry, PatioWell, Patioslife, Keter, POLYWOOD, and others) are trademarks of their respective owners. Vitcher LLC is not affiliated with, endorsed by, or sponsored by any brand listed. Manufacturer warranties are issued by and are the responsibility of each respective manufacturer. Vitcher LLC facilitates warranty claims as a service to our customers but is not the warranty provider.

Contact Us

For warranty questions or to open a claim, please contact us:

📍 Address: 604-606 IA-175, Ida Grove, IA 51445, USA

✆ Phone: +1 (712) 217-4726

✉ Email: Contact@vitcher.com

🕐 Business Hours: Monday – Friday: 9:00 AM – 6:00 PM CT  |  Saturday – Sunday: Closed